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Accessibility Statement

This accessibility statement applies to Kent Cares Town, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.    AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us if you have an accessibility query including:

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Interactive Elements

Some links across the site are difficult to understood out of context when using assistive technologies, such as screen readers (WCAG: 2.4.4). We are currently working to fix this issue by May 2022.

Website Design

When viewing the homepage at 200%, the instagram link ‘participation_team does not display properly and some text is cut off and is not clearly visible on the background (WCAG 1.4.4, 1.4.3).

We are working to fix this issue by September 2022.

When viewing some pages within ‘Moving On’ at 200%, headings are cut off and do not display properly (WCAG 1.4.4.).

We are working to fix this issue by September 2022.

PDFs and documents

Some PDFs and documents on the site published since 23rd September 2018 have accessibility issues (WCAG 1.1.1, 1.3.1, 2.4.2)

We are working to fix this issue by September 2022. If you need support to access information within these documents and PDFs, please contact us via email or phone.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Documents and PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services.

We will be ensuring that any newly published content is accessible and are working to either fix accessibility issues with existing documents that have been published since 23rd September 2018 or provide an accessible alternative.


The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

Preparation of this accessibility statement

This statement was prepared on 15/10/20. It was last reviewed and amended on 22/07/22. This website was last tested on 02/10/20. The test was carried out by Kent County Council.